What is the primary purpose of the Missouri Board's complaint process?

The primary purpose of the Missouri Board's complaint process is to ensure accountability among licensed practitioners. This process allows individuals to report concerns regarding a practitioner's conduct or the quality of services provided. By investigating these complaints, the Board can uphold standards of practice, protect public safety, and maintain the integrity of the cosmetology profession. When practitioners are held accountable for their actions, it reinforces the trust between the professionals and the consumers they serve.

Promoting cosmetic products, issuing fines, or providing customer service support are not the main objectives of the complaint process, as these activities do not directly relate to regulatory oversight or ensuring that licensed practitioners adhere to the standards set forth by the Board. The emphasis is on accountability, thereby maintaining a high standard of practice in Missouri's cosmetology field.