What should be done if a client experiences a reaction during a service?

If a client experiences a reaction during a service, the best course of action is to stop the treatment immediately and seek medical attention if necessary. This is crucial because continuing with the service could exacerbate the client’s condition, leading to further complications or discomfort. The safety and well-being of the client should always be the top priority in any cosmetology practice.

Stopping the service allows for a prompt assessment of the situation. If the reaction is severe or shows signs of an allergic response, such as swelling, difficulty breathing, or rash, it’s essential to get the client the necessary medical attention right away. By taking immediate action, the technician demonstrates professionalism and care for the client's health, ensuring that they do not suffer further during the service.

While documenting the reaction is important for record-keeping and understanding the client's sensitivities, it should come after immediate health concerns are addressed. Applying more product can worsen the situation, as it may lead to a stronger reaction. Proceeding cautiously without stopping the service could also pose a risk to the client. Prioritizing client safety is paramount in these situations.